1. Regular Maintenance: Regularly vacuum the rug to remove dirt and dust. Be sure to use a vacuum with a low pile setting and avoid using a vacuum with a beater bar, as this can damage the fibers.
2. Spot Cleaning: If there is a spill or stain on the rug, act quickly to prevent the stain from setting in. Blot the area with a clean, dry cloth to absorb as much of the liquid as possible. Avoid rubbing or scrubbing the area, as this can damage the fibers. Use a mild detergent and water solution to gently clean the affected area.
3. Professional Cleaning: Vintage rugs and kilims should be professionally cleaned every 3-5 years to maintain their quality and prevent damage. Look for a reputable professional rug cleaner who has experience with vintage rugs and kilims.
4. Avoid Harsh Chemicals: Avoid using harsh chemicals or bleach to clean the rug, as this can damage the fibers and alter the color. Stick to mild, natural cleaners that are specifically designed for use on rugs.
5. Sunlight: Avoid exposing the rug to direct sunlight for extended periods of time, as this can cause fading and damage to the fibers.
6. Storage: If you need to store the rug, roll it up and store it in a cool, dry place. Avoid storing it in a damp or humid area, as this can cause mold and mildew to develop.

We offer Free Express Shipping Worldwide by DHL 5-7 Days and handling on all orders

When will my order ship?

We strive to ship all orders within 2-5 business days of purchase, unless otherwise specified on the individual product page or order confirmation email.

Shipping times vary depending on your location. For customers in the contiguous US, you can expect your order to arrive within 5-7 business days once it has been shipped. International shipping times vary by country, and All taxes are included

As soon as your order is processed and ready to ship, you will receive an email notification containing your order details and a tracking number. If you have any questions or concerns, please feel free to contact us at info@revivalrugs.com and be sure to include your order number. Please note that it may take up to 24-48 hours for the tracking number to be updated online, but rest assured that your package is on its way!

How much is shipping? Do you ship internationally?

We offer free shipping within the contiguous international orders and US (excluding Alaska and Hawaii) on all orders with the exception of furniture and lighting.

more detail visit our shipping policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@rugreform.com. Please note that returns will need to be sent to the following return address: 3245 Idoho st Berkeley CA 94702 United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@rugreform.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rugreform.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

more detail visit our Refund policy